• Deliver outstanding subscriber experiences

    Discover our Subscriber Experience Platform features

    Create flexible subscription offers

    For Marketers

    Easily import your existing subscription products or create new ones. Diversify into PAYG, micro-transactions, and loyalty offers. Build 1-1 personalised offers and discounts with Segments. Organise your products however you want. Search anything. Deploy your catalogues online, to customer service or retails, app stores and third-party systems. Stop making IT the blocker to experimenting with new offers.

    Manage subscription orders seamlessly

    For Customer Service Agents

    Empower Customer Service with seamless workflows to manage the subscriber lifecycle. New order, multi-orders, renewals, upgrades, downgrades, cancellation, suspensions and more - we cover key journeys. Help agents cross-sell inventory, upsell to premium tiers, save cancelling subscribers or win-back old ones. Give them intel about subscriber behaviour. Transform your customer service into a churn-killing machine.

    Deliver online subscription self-service

    For Subscribers

    Let's be honest. Your subscribers want to cancel, pause, downgrade their subscriptions online. And you should let them. Create mobile and desktop-friendly Manage My Account experiences. Guide your subscribers to the best upsell offer or the latest cross-sell. Save cancelling subscribers with personalised discounts, freebies, flexible pause, or rightsize offers. Deliver self-service that wow subscribers.

    Coming soon

    Enrich with subscription usage

    For Everyone

    Track subscription usage and events, whether they coming from cloud apps, web and mobile to gain a 360˚ view of your subscriber alongside your offers and orders. From failed payments, to missed deliveries, to log-in issues, to email opens and page views, collect what you need to feed back intel to marketers and customer service.

    Anticipate churn and cross-sell opportunities

    For Everyone

    Analyse the data to spot churn pattern and use discounting, gift and customer support strategies to pre-empt cancellations. Suggest cross-sell to your most engaged subscribers.

  • Ready to deliver better customer experience?