• Unified Platform for Customer Service in Salesforce

    Innovate42 unify the data and workflows required by your customer service team, extend your self-care capabilities and help you sell more by crafting personalised experiences.

  • Deliver outstanding service

    Launch fast, maintain with ease

    Load our platform in Salesforce and leverage our pre-integrations with provisioning applications. Sync your product catalogues and configure your agent workflows. Voilà, ready to go.

    Simplify service

    Empower agents with high-speed workflows and 360˚ customer timeline in our Salesforce order app. Empower customers to self-care with our API. Either way, it's never been easier to deliver an outstanding omnichannel customer experience.

    Personalise the experience

    On the back of great service, suggest personalised upsells and cross-sells at the time of service. We'll automatically surface the most relevant offers based on customers with similar journeys, profiles, and product uptake.

  • Native to Salesforce, the most powerful customer engagement platform and case management system

    Deploy 15+ journeys in Salesforce by connecting to our pre-integrated apps

    Salesforce Service Cloud

    Case Management

    Zuora

    Subscription billing

    Shopify

    Commerce

    GoCardless

    Payments

    CyberSource

    Payments

    Stripe

    Payments

    Netsuite

    ERP

    Magento

    Commerce

    Salesforce Community Cloud

    CMS

  • Ready to deliver better customer experiences?